We strive to work with reliable, consistent carriers. When an item is purchased, packaged and shipped, we will immediately send you a tracking number to help follow the delivery. Please notify us immediately if there are any issues at catherine@catherinetwomey.com
Returns, Refunds, and Exchanges
All sales are final. Returns, refunds, or exchanges for items purchased are not offered.
Each item has been archivally created, carefully packaged and insured during shipping. If any shipping damages occur, please notify us immediately at catherine@catherinetwomey.com and we will work with you and the shipper to resolve issues.
Ask any questions you may have before purchasing - we are happy to help.
Order Cancellations
We accept cancellations on orders that haven’t shipped. Please email us at catherine@catherinetwomey.com to confirm that it is possible to cancel.
Damages
Please inspect your order immediately upon receipt. Contact us immediately (within three days from delivery date) if there are any damages. Please take a clear photo of the damage and email it to us here: catherine@catherinetwomey.com and include a description of the damage. A replacement of comparable value will be sent to you free of charge.
Your satisfaction is of the utmost importance to us.
Delivery Delays or Issues
If you believe your shipment has been delivered incorrectly or delayed, please reach out immediately. We are happy to follow up with carriers to get a more detailed status on your shipment or investigate a lost package so that it can be promptly delivered to you.